Terms & Conditions

By engaging Onesnzeros Tech Solutions Pvt. Ltd. for any service, accessing our website, or entering into a project agreement, you agree to be bound by these Terms & Conditions.

If you do not agree to these terms, please do not use our services or website. We reserve the right to update these terms at any time with notice to active clients.

Onesnzeros Tech Solutions Pvt. Ltd. provides custom software development, AI integration, ERP implementation, web development, mobile app development, WhatsApp automation, CRM development, and related technology consulting services.

The exact scope, deliverables, timeline, and pricing of each engagement are defined in a signed project proposal or Statement of Work (SOW) agreed upon by both parties before commencement.

All project engagements are governed by the following payment terms:

• A minimum of 30% advance payment is required before any project work commences
• Remaining payments are milestone-based as specified in the signed project proposal
• Invoices are due within 15 days of issuance unless otherwise agreed in writing
• Late payments may incur a 2% monthly interest charge on the outstanding amount
• Any scope changes must be agreed upon in writing and may result in revised pricing and timelines
• Work will pause if payments are significantly overdue; project timelines will adjust accordingly

Upon receipt of full and final payment, the client receives full ownership of all custom code, designs, and deliverables created specifically for their project.

Open-source libraries, frameworks, and third-party components used in the project remain under their respective licences.

Onesnzeros retains the right to use completed projects, screenshots, and general descriptions in its portfolio and marketing materials unless the client requests confidentiality in writing before project commencement.

For a successful project delivery, clients agree to:

• Provide timely access to required resources, credentials, and information
• Designate a point of contact who can make decisions and provide feedback
• Review and provide feedback on deliverables within the agreed review periods
• Provide accurate and complete project requirements at the outset
• Inform us promptly of any changes in requirements or business context

Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during the engagement, including business processes, trade secrets, client data, and technical systems.

This confidentiality obligation applies during and after the project engagement and survives termination of the agreement.

Exceptions apply where disclosure is required by law or regulation.

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards.

A 30-day bug-fix warranty is provided after the final launch of each project. During this period, we will fix defects in our deliverables at no additional cost. This does not cover new feature requests, changes in requirements, or issues arising from third-party services.

We do not warrant that software will be completely error-free or operate uninterrupted at all times, as this is beyond the nature of software systems.

Onesnzeros Tech Solutions Pvt. Ltd.'s total liability under any project agreement shall not exceed the total fees paid by the client for that specific project.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.

This limitation applies regardless of whether we were advised of the possibility of such damages.

Either party may terminate the project agreement with 30 days' written notice.

Work completed and delivered up to the termination date is billable and payable within 15 days of the termination notice.

Upon termination, all completed work and deliverables will be handed over to the client, subject to outstanding payments being settled.

Refund terms for advance payments apply as per our Refund Policy.

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, internet outages, or other events of force majeure.

The affected party must notify the other party promptly and resume performance as soon as reasonably practicable.

These Terms & Conditions are governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these terms or any project agreement shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

Both parties agree to attempt to resolve disputes amicably through good-faith negotiation before initiating formal legal proceedings.