Privacy Policy

We collect information you provide directly to us when you fill out our contact form, request a consultation, or engage our services. This includes your name, email address, phone number, company name, and project details.

We may also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on each page via analytics cookies.

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send project updates, invoices, and relevant communications related to our engagement
• Improve our website, services, and customer experience
• Send occasional newsletters or product updates (you can unsubscribe at any time)
• Comply with applicable legal obligations and protect our legal rights

We do not sell, rent, or trade your personal information to any third party.

We may share your information with trusted service providers who assist in operating our website and delivering our services (such as cloud hosting, email delivery, and analytics providers) — all under strict confidentiality agreements.

We may disclose information when required by law or to protect the rights and safety of Onesnzeros, our clients, or the public.

Our website uses essential cookies required for basic functionality, and optional analytics cookies (e.g., Google Analytics) to understand how visitors use our site.

You can disable cookies in your browser settings at any time. Disabling analytics cookies will not affect your ability to use our website.

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure server infrastructure, and restricted access controls.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Project-related data (contracts, communications, invoices) is typically retained for 7 years for accounting and legal compliance purposes.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policy of any third-party site you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting a prominent notice on our website or by sending an email to the address you have provided.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.